Blogs

New In-Depth Classes from Idealware!

 We're excited this fall to be trying out a series of longer classes -- both online and live.  We'd love your help in spreading the word to those who might be interested -- we're trying to gauge the interest to decide whether we should offer the online ones.  Pass on the information!

 Email Fundraising: Online Deep Dive
6 online sessions: Tuesdays 3:00 - 4:30 Eastern Time
Starting Tues, Sep 14th and running through Tues, Oct 12th
$275 for up to three people in the same organization

Over the course of this six part series, you will design and create a full-fledged email fundraising campaign, ready to go for your year-end appeal. Through expert-led sessions, worksheets, and review of your work by both peers and experts, we'll walk you through creating an overall strategy, writing a series of emails, defining the email and online donation tools that you'll need, and creating an approach to tracking and measuring your success. This course will require about two hours a week outside of the sessions themselves, and is geared at those who want to literally produce an email fundraising campaign during the course. Sound interesting to you? Please let us know so we can gauge interest in the course.

Low-Cost Donor Management Systems: Online Deep Dive
5 online sessions: Wed and Fri 3:00 - 4:30 Eastern Time
Starting Wed, Sep 22nd and running through Wed, Oct 6th
$190 for up to three people in the same organization

 Looking to explore the world of low-cost donor management systems? We'll take you through a deep dive of the easier to setup options that are under $2500 in the first year (some much cheaper). Through sessions and worksheets, we'll first help you define what's important to you in a donor management system. We'll then take in-depth look at five systems -- Giftworks, eTapestry, DonorPerfect Online, Z2 Neon, and Common Ground-- with both vendor demos and expert commentary. We'll help you pick a few systems to focus on, and walk through how to choose and implement a system. Sound interesting to you? Please let us know so we can gauge interest in the course.

Boston Email Fundraising Bootcamp: In Person Training
September 30, 8:30 am - 4:00 pm Eastern. $125.00
Conducted in partnership with Third Sector New England, this IN PERSON TRAINING conducted in Boston, MA will be an intensive, activity-packed day to help you jumpstart your email fundraising efforts. Whether you are new to the world of email fundraising or just need a refresher, join us to hear from experts from Idealware and other firms and get hands-on help from peers and consultants in thinking through and beginning to design your own email fundraising strategy. Register now>

Stay in School: A review of Lullabot Learning Series Videos

(8/25 Update: I contacted Lullabot and they say that they offer a 10% discount for nonprofit orgs. The best way to get a discount is to contact Lullabot directly.)

Though I’ve worked in many different content management systems, I’ve primarily been working in Drupal for the last four years. Since tech is always changing, a good techie is always learning. When you’re a nonprofit techie on a limited budget, it can be hard to know what learning resources to invest in.  In this case, my first instinct was to turn to Lullabot—a company that’s widely considered to be the gold standard in Drupal expertise.

Lullabot has been doing Drupal for what seems like forever. The Lullabot team literally wrote the O’Reilly Using Drupal book. So I promptly went out and bought the book, because, in theory, I like the romantic notion that I am going to kick back in my home office and thumb through my library of bound technical manuals. In reality, my O’Reilly books take up a ton of space on my shelf, and I am far more likely to first turn to Google when I have a code problem rather than look it up in a book.

I’ve learned over the years that I learn best when I am as actively engaged as possible with the source material, and when I can go back again and again to review things. So I was very interested to find out that Lullabot has a series of learning videos. They’re about $75 apiece (a little cheaper when bought in bundles). I decided to take the plunge and give one a try.

My particular area of Drupal expertise is theming (and all the configuration tricks that go along with it), so the first video I tried was the Advanced Theming. After that one video, I was convinced that they were going to work for me, and I decided to get a few more them to reinforce and fill gaps in my self-taught Drupal knowledge. So I also snagged Theming Basics, and the Views and CCK bundle. Most recently, I got the jQuery and Javascript videos, too.

Each video is roughly three hours long and is broken out into helpful chapters. They feature endearingly geeky Lullabot experts who painstakingly explain the mysteries of Drupal alongside easy-to-follow screens of code. CEO and co-founder Jeff Robbins and themer Nate Haug were the main protagonists of the particular videos I’ve been using (note for others who care: the Lullabot team does have high-level women techs on it, too, even though they aren’t featured in these particular videos).

Nate and Jeff are extremely clear and methodical, leading the viewer through code, building it step-by-step and then showing the results of that code in a browser. The Theming Basics video was elementary for me, but was still worth it for the shortcuts and tips they offer there—the ins and outs of special Drupal modules that exist to help developers and themers, Firebug tricks, etc. Being a typical web junkie, I can watch them in a fragmented way, starting and stopping and coding in-between to reinforce what I am learning in a real-life context (this is particularly great now that I am working with jQuery). When they lead me to an a-ha moment, where I understand exactly how some snippet of code is put together, I pause the video and use SnagIt to make quick-reference screen captures for myself.

At least for my particular learning style, these videos are the best tech learning resource I’ve come across in the last decade of my career and I give them my highest recommendation for anyone who works in Drupal or who wants to learn. Though I’ve known about Lullabot for years, the videos have turned me into a loyal fan. I’m even thinking about traveling to one of their in-person workshops. When and if I can afford to pull that off, I’ll definitely report back.

Professional Slide Presentations for Regular People

 I read Garr Reynold’s Presentation Zen (see his blog, http://www.presentationzen.com/)  while getting a workshop ready for last spring’s NTC (http://www.nten.org/ntc).  Read Presentation Zen when you need inspiration in focusing, simplifying and designing your slide presentation so your ideas shine through.


Microsoft Office Powerpoint has become the pervasive means for organizing group presentations. Not just the software, but also the method of speaking and organizing. Yes, I also use Open Office (http://openoffice.org "Impress") and Google Docs Presentations. For preparing a  set of slides quickly, those will do quite well (or Apple Keynote). I especially want to say that all of Open Office 3 now have a solid finish to them, whether on a PC, Mac or Linux computer. Yet like other Microsoft Office products, Powerpoint shines partly based on features, and partly based on high quality fonts, graphics, style sheets and full bore templates. The online MS Office library has good, usable graphics, templates (color, layout and font schemes) and presentation outlines to start from or at least use for comparison.  

Yet this packing of Powerpoint with tons of design aids has put way too powerful of tools in the hands of too many speakers with too few clear ideas and too little graphic design sense.  See http://www.slideshare.net/thecroaker/death-by-powerpoint for a reaction to this trend. And here is the classic 2003 Wired article from Edward Tufte: http://www.wired.com/wired/archive/11.09/ppt2.html

Presentation Zen seemingly arose as an antidote to letting slide show form dominate over speaker message.
At first glance, you wouldn't suspect this of the book, which is rife with full color photos and illustrations. Not quite coffee table-level, but heading in that direction. How can such a book teach anyone simplicity?

If you just want the quick fix, head instead to the sample slide shows on office.microsoft.com afterall. And I still find amusing Guy Kawasaki’s five year old blog post offering the 10/20/30 rule of Powerpoint, http://blog.guykawasaki.com/2005/12/the_102030_rule.html#axzz0tYdu3KcW

Garr Reynolds offers something more substantial. This short book aims to teach you how to think your ideas in ways that have strong aesthetics yet let the message shine through. The visual and multimedia elements complement and call attention to what is important--enabling you to speak in a direct, unencumbered, and authentic voice. If you know that insane animations just drive everyone crazy while slide after slide of tiny bullets put people to sleep, the book will help you find your own ground.
 

For those maybe used to word processing or spreadsheets, he has three framework chapters about how to organize your thoughts specifically for a presentation. Many of us probably start by writing a short essay or lengthy email to presentation collaborators or to one's self. Then try to turn that into presentation slides. Planning and outlining can and should be different to fit the goal (a presentation to a group) and a tool (slide software).  Using presentation software effectively can help turn just reading a speech into a lively, engaging, participatory presentation. This is Reynolds' perspective.

He then walks the reader through practical design lessons and techniques. He has both organizing ideas at the grand scale and also discussions on nitty gritty details. Right down to topics such as whether you need your logo on every slide. He gives practical idea on how to present data in graphs, including when and how to keep audiences awake with complementary images.

Speaking of images, while top draw advertising firms may commission their own photos and such, Reynolds stresses the ability to include high quality yet inexpensive graphics from places such as istockphoto. (I would also mention searching on flickr for creative commons licensed images).  Personally, I have been trying to use more of my own photos in presentations. Not that I’m a great photographer. It has become part of the sifting and reflection process--and putting the message first-- to find or take my own photos.

A third section of the book takes on bringing your slides to life in the actual presentation. Slides are not meant to be emailed and read like a report. They are meant to be delivered, whether in person or via on-line workshop. His suggestions here also blend the overall technique with practical suggestions about length, logistics and lighting.

Overall, the book has lots of good stuff, whether painfully learned reminders or new to you, and I recommend it. Here's to not turning powerpoint into a verb while keeping alive what is useful in this tool.

 

Some useful random resources I would mention (I'm sure you have many more):
Reynold’s blog, http://www.presentationzen.com/
A presentation by Reynolds on presentations: http://www.youtube.com/watch?v=DZ2vtQCESpk
Sacha Chua’s 7 tips on remote presentations: http://sachachua.com/blog/2009/10/7-tips-for-remote-presentations-that-rock/
Slideshop.com: for reasonably priced Powerpoint templates that fit a specific need. (Yes, some of these could get you back into overdo it land, but that’s why you need Reynolds.)
And, Confessions of a Public Speaker, Scott Berkun’s (www.scottberkun.com)  great little book, which I have already reviewed on this blog earlier.
 
And please note: this is part 1 of a 2 part series on the tools and resources for effective presentations. Next, Debra Askanase will take on slide:ology: The Art and Science of Creating Great Presentations, by Nancy Duarte.

 

The World of Ticketing Options

 We're in the midst of researching options for ticketing software for a big training for arts organizations.  It's a complicated area, with the potential of a lot of advanced requirements. You don't need to be a very large arts venue to want to be able to sell tickets to reserved seats both  through a box office and online.  And pretty much any venue would want to be able to integrate data about patrons who have bought tickets with a fundraising process, to consider them as donors.  But when you put these two together, it makes for a complex, and often expensive system.

 
General Admissions Ticketing
At the lowest end of the spectrum, there's general admission seating solutions.  You can use the same vendors in this area as you would use for paid event registration -- as for registering for a workshop or a class.  Vendors in this space, like EventBrite or BrownPaperTickets (or see our Few Good Event Registration Tools for a broader overview) allow you to sell tickets online, including different levels of tickets to the same event (like VIP or mezzanine tickets). BrownPaperTickets is particularly compelling in this area, as they'll send your patrons actual paper tickets via mail, if desired.  
 
Box office staff could certainly buy tickets for patrons that call in via the same interface, but there's no particular support for this, so it may be awkward.  These tools don't offer anything in the way of fundraising support, so you'll have to integrate the data to with another system to do most any donation solicitiation.  You can export a file to import into any donor management system, or EventBrite or BrownPaperTickets both integrate with Salesforce.
 
Stand-Alone Solutions for Reserved Seats
If you just need to sell reserved seats for your venue, and it's not critical to you to easily pull your event patrons into your fundraising process, there's a lot of small online software that will allow you to easily sell tickets.  These websites -- like Tix.com, TixHub, TicketTurtle.com, and Vendini --- allow you to sell tickets, often including box office functionality to print tickets to box office printers.  BrownPaperTickets has also recently added reserved seating functionality. In a similar vein, New Concept Software's Tick-It! Trak Pro and  Center Stage Software's WinTix/WebTix provide both installed box office software and online solutions.
 
None of these systems will support any kind of robust fundraising, however, such as tracking pledges or gifts in kind.  
 
Integrated Constituent Tracking and Ticketing Solutions
Even for a small organization, it can be very useful to have a single system that allows you to track not just tickets but also a full fundraising process -- from pledges to gift-in-kind to major donor cultivation processes.  Easy-Ware's TotalInfo and Arts Management Systems' Theatre Manager are both interesting options in this realm, tailored for nonprofits.  They provide affordable software which is installed on your own computer, with integrated online ticketing functionality.  
 
Patron Technologies, best known for the broadcast email tool PatronMail, has just introduced a new system called PatronManager which is built on top of the Salesforce platform to include reserved seating ticketing and box-office functionality.  It’s an interesting option especially for small to medium sized organizations who have a number of constituents to track in addition to their patrons.
 
For medium sized and larger organizations, Choice Ticketing Systems and AudienceView Ticketing provide more sophisticated functionality.  Neither of these tools specializes in donor management, but each provides some constituent tracking functionality as well as the ability to take and track donations.  Paciolan, recently acquired by Comcast, provides ticketing and fundraising functionality for larger organizations. Blackbaud’s The Patron Edge also provides box office functionality, with some ability to integrate into The Raisers Edge.
 
Last but certainly not least, Tessitura is the Cadillac of the arts management world.  It's very well respected for highly usable functionality that truly integrates complex box office, online ticketing, and fundraising and more.  It's a complex system that's much more appropriate for organizations with multi-million dollar budgets than for small ones -- it requires considerable customization, training, and staff time to use.
 
Solutions Specializing in Commercial Venues
If you have complex box office needs but don't need a lot of fundraising functionality, you may find that the ticketing systems used primarily by stadiums and commercial venues work well for your needs.  These systems -- like ProVenue by Tickets.com, Ticketmaster Classic or Ticketmaster Archtics -- don't tend to have much sophisticated functionality to track donor interactions, pledges, or a donation made with an event payment, but instead focus on complex online and offline box office functionality needed by venue.
 
What Else?
We’re still in the midst of researching, so your comments would be very helpful.  Know the ticketing space?  Who have we missed?  What did we get wrong?  (Please note that this isn’t intended to be a comprehensive list of EVERY ticketing option, just an overview of some of the most widely used).
 
By the way, if you’re interested in ticketing, check out Technology In The Arts’ 2009 Ticketing Software Satisfaction Survey, for a useful look at what’s important to organizations and system usage, divided by size of organization.   
 

Drinking the Kool-Aid, or Working with Nonprofit Not-So-Techies

 Kool Aid ManDo you sometimes feel like you're the only one who's drinking the Kool-Aid?  Are you the only one who's saying "Did you check the intranet for that?" or "That's in the Google doc I shared with you, remember?"   I know I feel like that, more often than I'd like to admit.  I have some tips for you Kool-Aid drunks (ha) out there that I hope will help you in your day-to-day experience of being nonprofit techies and helping the nonprofit not-so-techies.  

Tip #1: Be encouraging!  Just because someone *still* hasn't gone to the project website doesn't necessarily mean they don't want to.  They may not have had time, or they forgot their password (it happens, and you might have to reset it for them).  Be encouraging, and maybe even stay at their desk and make sure they can login (or whatever is appropriate for your org).  If you're frustrated or, even worse, patronizing, you can bet they'll never do the thing you want them to do.

Tip #2: Make a help guide!  I bet that with a minimum of effort you can bang out a quick reference one-pager or even a quickie screencast.  As I've mentioned before on this blog, I love Jing for this.  http://www.jingproject.com  Your screencasts can be hosted on Screencast.com, your own server, or in the pro version ($15/yr), YouTube.  These are so easy and fun to make, I dare you to not to make these!  I think you can have fun with this, and if you don't, I know you can find another Kool Aid drinker who will enjoy it (the intern?).

Tip #3: Lunch and Learns!  Don't waste your lunch hour by eating lunch...at your desk...alone...again.  Use it to teach your coworkers a handy Excel tip about VLOOKUPs, or have an open "Geek Out" where people can ask questions about their most vexing tech problems.  This is a valuable opportunity for you to show everyone what the heck you do!  I know it can sometimes be uncomfortable to be in this type of situation, but I promise that the goodwill you generate will be worth it. And make your lunch and learn a regular occurrence.  

Tip #4: Get people on your side!  You are your own internal marketing team, so you need to be persuasive about your ideas and initiatives.  See if you can recruit others to your projects, and then you'll have more allies that you know what to do with!   

I hope these tips get you thinking about how your attitude can influence others that you work with, and can get them drinking the Kool Aid too!  Please share YOUR tips in the comments below!

Introducing the Nonprofit Social Media Decision Guide!

 After almost a year of preparation, and six months of research, it’s finally here!  We're thrilled to announce Idealware’s free Nonprofit Social Media Decision Guide.  This guide walks you through a step-by-step process to decide what social media channels make sense for your organization via a workbook, guide, and the results of our research.  And through the included Consultant Directory, you can find a professional to help define and implement your strategy.

 
Created in partnership with the New Organizing Institute, and with the support of Trellon, The Decision Guide focuses on the tangible results that nonprofits are seeing from Facebook, Twitter, Blogs, Photo Sharing Sites, Video Sharing Sites, and other social media channels, and helps you to decide how they fit within your own communication mix.  
 
And if you feel we haven't been holding up our end of our own social media channels, you can blame the Decision Guide.  Now that that's out into the world, we can breathe a sigh of relief... and getting back to our own regular blogging, Tweeting, Facebooking, et at.
 
Talk a look at  the Decision Guide (free registration required) for yourself!

Six thumbs up: Three reviews of The Networked Nonprofit

The Networked Nonprofit book coverIn the interest of helping nonprofits choose the best resources to help them choose the best software, we Idealware bloggers are experimenting with book reviews. All of us were pretty excited to read the new book from long-time nonprofit tech superstars Beth Kanter and Allison H. Fine, The Networked Nonprofit. And some of us managed to read it at the same time. Here's what three of us thought:

Johanna Bates: Watch Out, "Social Media Gurus"

Blame social media itself, but there's a lot of noise out there about how to use it effectively, or whether to use it at all. The Networked Nonprofit is the definitive overview of how to navigate social media in a nonprofit organization. There are statistics and studies, along with Beth Kanter's and Allison Fine's wealth of experiences, discussion questions to guide real planning, and excellent examples. And though their prose is easy reading, they don't skimp on the nuance, which is why this is the best social media resource I've come across. Let me give an example.

Orgs often ask me about using social media tools. Some of these orgs are partially educated on the topic, but haven’t really dipped their toes in. (Kanter and Fine repeatedly emphasize that using social media personally is essential to understanding how to use it organizationally.) Sometimes, it’s presented this way: "I hear that we can use Twitter and Facebook to move our constituents from casual onlookers to donors." They’re talking about the “ladder of engagement”—a concept that has been around for years, but is often misunderstood. Here, Kanter and Fine offer the ladder of engagement as a framework for understanding how different people engage with the org via social media and “on land.” It’s not a linear progression of bystander-to-donor, but ensures that different kinds of people can engage with the org in different ways at different times. This is the kind of nuance that is captured in this book that—until now—has been hard to convey otherwise. From now on, when I start getting questions about social media, I’m sending orgs to this book first. It cuts right through the hype, and maybe it will help put some of the less trustworthy social media gurus out of business.

 

Heather Gardner-Madras: Control is an Illusion

Having followed both authors' work online I wasn't surprised by their enthusiasm for this topic or the ambitious challenge they set to nonprofits, to not only adopt social media tools, but in fact the entire philosophy that has evolved in its wake. I think they make a convincing case that we have arrived at the nexus of the need for organizations to change their structures and ways of operating at the precise point when technology and society have realized the power of connected individuals to effect change. The message to old school nonprofits is clear: the time is now to begin a transformation and adapt or risk being rendered irrelevant in the not too distant future.

There are enough of citations, case studies, specific tools and ideas to implement included to make this book a must have for any nonprofit leader, but the real value is in the recurring themes, which are useful in both practical and philosophical ways. Try it yourself, take baby steps, get started now, plan for flexibility and don't worry too much about set backs and loss of control because control is an illusion anyhow.

 

Steve Backman: Nonprofits and Activists: Read This Now

The Networked Nonprofit is an even better book than I thought it would be. I thought it would have useful beginning points and orientation for nonprofits now joining the social media wave. And it does. I thought it would have more advanced lessons from larger nonprofits of the soft that Beth Kanter often brings to her workshops. And it does. What equally impressed me is that the book speaks to executive directors, community activists and others who may be used to other, older, working, even successful ways of reaching constituents. The book has a philosophical orientation: it is about “driving change.” This focus gears it particularly to nonprofit leaders and community activists grappling with where social media fits it.

Networked Nonprofit situates itself in the now: it speaks to the cultural shift represented by the emergence of the millennial generation (born 1978 to 1992). Kanter and Fine here focus less on technology and more on growing up with a different relationship to traditional organizations--more activist and engaged perhaps, but less geared toward long term ties to formal organization.

The new strategies the book speaks to blend the ground that social media technology has opened up with the particular readiness of this generation. The authors review important facts about parallel expansion of the universe of nonprofits at a time of reduced funding and yet greater needs. That is an unavoidable social context. In turn, Kanter and Fine speak of important positive factors. Notably they discuss “free agents,” individuals ready to jump into the right causes, work collaboratively and transparently. They speak about how social media can take advantage of strong constituency ties while also working well with weaker, looser ties to build a cause. The authors speak some about implications for governance, staffing and structure. That is not their main focus. Others will have to fill in those details. Their focus is on what these opportunities mean for organizations today trying to achieve social change goals.

Accounting Support: Batches vs. Full Integration

 As we prepare for our session in NTEN’s Technology Leadership Academy we have been putting some thought towards the level of accounting support needed in your donor management system. The big question- how much integration should you consider?  While most (although, not all) systems will support the creation of “batches” of donations, many either do not have the capability to directly integrate with your accounting program or require a hefty fee for access to that functionality.  

A “batch” of donations, or as we define it in our Consumer’s Guide to Low Cost Donor Management Systems, “a set of payments for a particular timeframe that’s grouped and considered as one for accounting purposes” is the baseline essential for anyone who wants at least some accounting integration between programs.  Once the donations are batched you take the data and import it into your accounting program to correlate your systems.  

On the one hand, this process does require extra steps as compared to full integration of systems, but on the other, the multi-step process (likely done by more than one person- your fundraiser and your bookkeeper) creates a built-in double check in data entry that will help prevent number typos or other mistakes from making it into your all-important accounting records.  

So, while you do risk some discrepancies between your systems by using a batch method of integration- for example, many donor management systems do not allow you to freeze the donation after it has been put into a batch, so someone might change the amount later without re-exporting the information- with a fully integrated system you lose a lot of the manual control over your accounting procedures.  And often that manual control and the resulting double-check of sorts is essential to the due diligence of your accounting process.  

Is this sacrilege: a techie saying that there is benefit in doing data entry by hand when you could find a perfectly good way to integrate the processes?  I don’t think so.  In my opinion, there is definitely value in an extra set of eyes checking data and the confidence that your books have the most accurate information about your organizational finances.  

 

Flying Cars and Web Fonts

flying car photo by Joe MabelFor crying out loud. It's 2010! We should have flying cars by now... or at least more than 10 fonts to choose from for web design. Well, it looks like maybe now we do.

If you have worked with websites for some time, or even just been online for a while you might have noticed that the text on many sites looks the same. If you are a web designer or developer you already know the reason - there is a very short list of fonts that are commonly installed on all computers with only a handful that make the cross over between PC and Mac.

If this is news to you and you are starting or doing website design or maintenance - take a minute to check out what's on the safe list at typetester.org  As a bonus try out this tool that lets you test how a particular font will look at different sizes, line-heights etc. I have found it to be ridiculously handy and fun. For more statistical details on why those particular fonts are considered "safe" see this site and it will become clear that we are rather limited in our font choices.

After years of cycling through frustration and acceptance on this issue, I went looking recently to see what's out there and am really encouraged by the progress that's been made. I found out about the new Google Font API  and learned some things about older techniques since this isn't an area I know much about. I'm still not sure its time for fancy fonts on all web sites but if you have a special campaign or design need on your site its worth checking into your new options.

A couple caveats though - be sure you really do need something different because any of these methods can increase page load times and of course introduce another level of complexity to upkeep and risk of technical issues with your site. That said let's see what's new (ish) and cool.

@font-face

Along with some nice effects like text-shadow CSS3 standard includes a new rule for calling custom fonts, which is the starting point for most of the methods below. The idea wasn't new,  but its taken a while to take hold on a wider scale. As CSS3 is becoming widely implemented, more and more people are taking advantage of this feature.

Basically @font-face is a CSS technique that allows you to call a font from a web server to display on your site even if your visitor doesn't have it on their hard drive. You have to have a whole set of font file types for cross platform support, so services like Typekit  (free + paid) which hosts the files for you, or FontSquirrel.com (free) which offers handy multi file packaged downloads for custom fonts will help you pull it off.

For everything you ever wanted to know about the technique and more is in The Essential Guide to @font-face . And here is a really innovative way to use that @font-face technique to include custom icons in your site (plus a free icon font)- I'm kind of hoping this catches on.

Google's Font API

http://code.google.com/apis/webfonts/
A lot of people are excited about Google's foray into @font-face with their free API and with the speed and ease of use they bring to the table, I can see why.

Right now there are only 18 fonts plus some variations, but that's still more choices than we had before, and some of them are very nice. And they offer some really easy to follow instructions for anyone with a bit of HTML/CSS knowledge. Unfortunately they don't include SVG, the font format needed for most mobiles, so you will need to plan ahead for a standard alternative. DesignShack has a nice tutorial that expands on Google's instructions.

More on web fonts that might be of interest.

Since I haven't ventured into this area before the Google API led to a lot of new information for me.

For instance I found a great technical round up of the various javascript techniques for including non standard fonts. It covers the pros and cons of 4 javascript based alternatives : siFR (flash text replacement), FLIR  (PHP Image Replacement -$12/yr), Cufon and Typeface.js.  Unfortunately with these techniques you can no longer select the text, which is a big drawback for me.  And there is an even broader overview here. I checked out a comparison of the two popular services, Typekit and FontSquirrel, mentioned above, both of which seem like viable options.

So maybe it is time for some limited experiments in pulling in new, sexier fonts. But since there are still adoption issues and limited mobile support for @font-face, it will need to be with a well executed css font stack for a graceful degradation of course. Or maybe we still have to wait a bit for fonts on the web to catch up with our hopes and dreams. And definitely for safe and affordable flying cars.

So far I have experimented but not used Google or any of the rest on a live site - have you? Leave your experiences in the comments.
 

The 2010 Nonprofit Taglines Awards Competition is Open: Interview with Nancy Schwartz

It's time for the annual Nonprofit Tagline Awards. The awards competition was launched in 2008 after the completion of the Getting Attention Nonprofit Tagline Survey. The survey investigated styles, usage trends, what’s working and what’s not in nonprofit taglines based on data provided by 1,900 nonprofit communicators working in organizations across 11 vertical sectors and countless locations (mostly in the United States). What the survey found is that 72% of nonprofit organizations don't have a tagline, or rate theirs a performing poorly.

A strong tagline conveys your organization's message to stakeholders and keeps the organization on message as well. This year, for the first time, organizations can enter a tagline for their program (product or service), fundraising campaign and/or special event, in addition to their organizational tagline. As of the date of publishing, there are already 600 tagline entries.

I interviewed Nancy Schwartz, creator of the Nonprofit Tagline Awards, about the competition, taglines, and how taglines make a difference.

1. Why did you create the awards competition?

I believe strongly that your tagline is the most important eight words (or less) messaging you have, I launched the awards program to close that gap, and to bring attention to the need. We are also trying to grow use of “Great Words Promoting Good Causes” (our new tagline!)

2. How has the competition itself changed over the years and why?

In response to requests from participants, several aspects of the competition have changed over time. This year we have 13 unique vertical sectors within the organizational tagline category and have introduced three new categories – soliciting tagline entries for program (program, product or service), fundraising campaign and special event taglines. These new categories stem from suggestions from past voters and participants. In addition, we’ve added a 16-member judges panel to this year’s competition. I thought it was high time that we had folks other than me and my team evaluating what works best.

3. What are the main benefits of creating a great tagline for an organization, product, service, or event?

A strong organizational tagline does double-duty — working to extend your organization’s name and mission, while delivering a focused, memorable and repeatable message to your base.This “haiku of branding” is one of your most effective marketing tools and ideal for sharing via social media. Once you have an effective organizational tagline in place, crafting taglines at the program or campaign level provides those initiatives with the same kind of marketing muscle.

4. What is the "secret sauce" to creating a great tagline?

Like the best sauces, the nonprofit tagline sauce is rich in complex flavors. There is no single secret ingredient and the total is more than the sum of its individual parts.
The recipe for a great tagline includes clarity, brevity, relevance, authenticity, specificity and comprehensiveness of use, as well as creating a connection between the reader and the organization. Mix well and serve.

5. What is the selection process for the awards?

The criteria for winning taglines include clarity, brevity, relevance, authenticity, specificity and comprehensiveness of use, as well as creating a connection between the reader and the organization. Tagline awards FAQ and complete criteria for winning taglines are outlined here.

Each submitted tagline is reviewed in comparison to others in its category by the Getting Attention team. Up to forty semi-finalist taglines are selected via this process and forwarded to the judge handling that category. A diverse panel of expert judges will select the finalists. Each judge will select three to five top taglines as the finalists in her category. At that point, all members of the nonprofit community, from staff and volunteers to service providers, board members and donors will be invited to vote on the best tagline within each categor

6. Do you have a story about how a tagline helped a nonprofit achieve its goals?

Tom Johnson of The New Depot Players Theatre Troupe says this about how the process of developing their tagline helped the Troupe: "After reading the 2009 Nonprofit Tagline Report and hiring a professional facilitator to help our theatre troupe set concrete goals for us to reach in 2010, I knew that the brand and specifically the tagline, could have significant impact on our reach within the community and the arts industry in our metro area. I’m excited to see what the judges say about our tagline, but we have already reaped the rewards with an increase in membership, awareness and consistency in our organization’s marketing and communications. Nancy’s checklist for developing an expert tagline was an invaluable resource when I sat down to craft something memorable.”

7. Do you have a story about how a nonprofit that won the Taggies parlayed that achievement into success meeting its marketing goals?

Here’s as far as we know:
“We were very pleased to have our tagline recognized by our colleagues in the industry.  Our award has given the U.S. Fund extra visibility for its marketing and brand work!” 
—Kim Pucci, Marketing Director, U.S. Fund for UNICEF

“We were thrilled to be selected as the tagline award winner in the Human Services category. We leveraged the award as we rolled out our new brand and kicked off the public phase of our $5M capital campaign.  It was highlighted as an achievement in all of our capital campaign foundation grant requests and spotlighted in our agency newsletter and in the local media.  And, the media buzz that this award created helped JFCS maximize its marketing efforts without the need for allocating additional dollars in this difficult economy.” 
—Rose Chapman, LCSW, President/CEO of Jewish Family & Children’s Service of Sarasota-Manatee, Inc.

8. Anything else you want to add?

I’m just thrilled to be helping so many organizations be recognized for their hard and imaginative messaging work, and to be guiding others still on their way via the work of their peers.

To enter the competition, complete the entry form here. It may be helpful to read this Q&A blog post from a community college in the process of finalizing its tagline. To read more about this year's competition, and about past tagline awards winners, visit Nancy Schwartz' Getting Attention blog post about the awards. 

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